FAQ

Reschedulings are subjected to additional charges. Cancellations entail a forfeit of all booking fees.

You can let your coordinator know of your preference and they will assign your preferred photographer to you based on the photographer’s availability.

Your coordinator will provide a list of recommended spots to choose from. Should you have another specific place in mind, feel free to consult your coordinator to work out an arrangement.

The selection of gowns differs for each destination. Our coordinator will advise you about the available gowns during the planning process of your photoshoot.

This is subjective to each destination as well as your personal preference. Do check out our comprehensive seasonal calendar to see what kind of natural sights work best for you!

We recommend booking at least 3 months in advance. For peak seasons (e.g. cherry blossom / autumn foliage), booking 6 months ahead is ideal. However, we understand plans can change, and we’re happy to accommodate last-minute bookings where possible – just reach out to us!

We accept bank transfer in major currencies (USD, AUD, GBP, EUR, SGD), and credit card payment (subjected to convenience fees).

Clients are to pay a deposit of 50% (unless otherwise stated) upon booking.

There are no hidden charges beyond what is stated in our photography packages. However, we do not cover any extra fees from entrance tickets to photoshoot locations.

You do not have to pay for the crew’s flight and accommodation. Our crew is based locally in the destination. Do note that there may be additional fees if we are travelling outside of the locations in the package.

A packing list will be recommended to you by your coordinator after the booking.

We do not provide any meals during the photoshoot sessions.

If the rain is light, the shoot will continue and we recommend a transparent umbrella to go with. If the rain gets too heavy, we will either wait out the rain or move to a sheltered alternative. In any case, there is no need to worry as our crew has years of experience dealing with all sorts of hiccups that can happen during an outdoor photoshoot, so they will know what to do!

The soft copies will be available for your download.

You can receive the soft copy edited photos in approximately 2.5 months to 3 months after the photoshoot, unless otherwise stated.

The photo album will require approximately another 2.5 months to produce and ship. We do provide the optional add-on to ship by air, which will reduce the timeline down to 1 month.

Shipping fees for the following destinations are as stated:

Destination	Shipping Fee (USD)
Singapore	Free (Self-Collect)
Philippines	70
Brunei	80
Hong Kong	20
Malaysia	20
Indonesia	50
Australia	100
Canada	70
Japan	120
United Kingdom	110
United States	70

If your receiving address is not listed as any of the above, please make an enquiry with your coordinator.